Frequently Asked Questions (FAQ)

  • How do I get full access for teachers and students to the subscription area at my school or college? You can either email or FAX us your order using your organisation's standard order form or print off our order form from the website and FAX that to us. Our FAX number is 0872 115 6161. Please FAX your order. Orders sent by post do not always arrive and can cause unecessary delays! Please ensure that your order is on headed paper, has an official order number and is signed by the Bursar at your school. In our last business year, every single order was sent by FAX, which is the first time this has happened and long may it continue! 
  • How do we receive the subscription details? Please ensure the Bursar's and the Head of Computer Science's emails are on the order form and are printed very neatly and clearly FAX machines blur the text and handwriting issues cause us frequent problems. We use the contact details you FAX to us to send your subscription login details and invoices and to deal with any issues or questions. 
  • Order acknowledgement? We use email to acknowledge all orders. If you have not heard from us within 48 hours, please check your Junk / SPAM folders first and then email us. 
  • How do I register for the website? There is no facility for you to register a new login account. Logins and passwords are issued to schools and colleges once they have placed an order. They can then access the restricted parts of the website. If you wish to access the restricted areas, please click here
  • How many licences do I need? You need just one licence per school site or college site up to a maximum of 300 computers. If your school is part of a group or partnership of schools, for example, in a multi-academy trust (MAT), each organisation in the group needs its own licence. One licence does not cover more than one school site or college site in the group. If you are in any doubt, or are likely to go over 300 computers in your school or college, please email us for further details.
  • What happens once an order is sent? We will either acknowledge your order or send your subscription login details by email within 48 hours. If you haven't heard from us by then, please email us. We will email you a unique teacher login and password and also a student login and password, which you can then distribute to your students. We will also email an invoice to you and email a duplicate invoice directly to your Bursar. Please note that our terms for payment are strictly 30 days from the date on the invoice. We will confirm your order as soon as we receive it by email. 
  • How should we pay? For your security and ours, we strongly recommend payment by BACS. This is a fast and secure method of payment, which leaves a clear and easy-to-trace audit trail. Could we ask that you do not pay by cheque unless you absolutely have to! In our last financial year, all but two payments were made to us using BACS.
  • I am a student. Can I purchase a personal, single-user account for sections of the website? All of our resources and access to the website can only be purchased by schools and colleges. Please ask your school if they can help.
  • I am from a school outside the UK. Can I buy a licence? We currently only sell subscriptions to schools in the UK.
  • I can't create an account. You cannot create your own new account for our website. When a school or college buys a subscription, we then issue them with a login and password for that organisation. The teacher will issue the students with their login and password.
  • I only want to purchase the excellent Python 3 resources. How do I do that? The Python 3 resources are not available for separate purchase. They are free with a whole-site subscription. Please purchase a subscription to automatically get access to the Python 3 resources.
  • I've spotted a mistake on your website! We strive for excellence but mistakes do happen from time to time. Please use the 'Report an error' form on the About menu and provide us with as much detail as you can.